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HELP CENTER
If you do not find the answer to your question listed below, please contact our Customer Support Department.
 

ANSWER:

Our Member's area is conveniently divided into two types of searches, Direct and Unlimited. Your "Search Results Access" fee will grant you access to our member's area and will also be your "Search Credits" balance. Search credits are required to access searches located under the Premium Search Menu within the InfoTracer member.

Please note that your credit card or PayPal account is not charged each time you conduct Premium Searches. The cost per each Premium Search will be deducted from your Available Search Credit balance. To purchase additional credits, click the Purchase Search Credits link found on the top of your account home page.

ANSWER:

The Unlimited Search menu is conveniently located on the lower left section of the InfoTracer member's area. TheUnlimited Search menu searches are available to all InfoTracer users with an active unlimited search access pass.

ANSWER:

InfoTracer does not support the practice of automated re-billing. Choosing to continue your business with us in the coming years is solely your decision, and we hope that you will choose us for all your investigative needs. If you wish to purchase additional searches you can do so inside the member's area. Every purchase is a separate transaction and requires you to re-submit your credit card information.

ANSWER:

Your search history and reports can be found under the "Account Settings" section of the InfoTracer member's area.

Please note: Your previously conducted search results are securely saved and made available for viewing within the member's area "My Search History" page for a period of 60 days.

ANSWER:

All your searches are 100% confidential. No one is notified that you are conducting searches based on their information.

ANSWER:

Each purchase will generate a receipt number, also referred to as the ClickBank order number. Clickbank.com is a secure and reliable company which processes all of our payments. Each time you submit your payment to Clickbank.com you will receive an email from them containing your receipt/order number.

ANSWER:

Each time you submit your payment to Clickbank.com you will receive an email from them containing your receipt/order number. You can retrieve your receipt/order number by simply referring back to the email from Clickbank.com or by going to the "My Account" page in the member's area. The receipt/order number will be displayed in the "My Orders" section.

If you require additional support in locating your order number please visit ClickBank's customer service page by going to http://www.clkbank.com

ANSWER:

If you are having trouble finding information using our service please try the following:

  1. Check to be sure that all search criteria information entered into the search field/s is in fact valid, and free of any typos or errors.
  2. Please refrain from adding spaces within the any of the search fields, to insure that all text submitted in an alphanumeric fashion.
  3. Sometimes it helps trying to enter your search criteria in various combinations. For example: If you tried a People Search with John J Doe in NH and no information was found try excluding the middle name from the search parameters.
  4. For best results we recommend using multiple searches. Please keep in mind that various searches are linked to a multitude of different databases that may not always offer the same amount of information.
  5. If may also be possible that the information you are seeking has been legally suppressed, removed, or opted out.

For additional help please CLICK HERE to contact one of our professional customer service representatives.

 

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DISCLAIMER / TERMS OF USE

This area provides you with all the necessary tools, which include: public records database, online people's finder, smart and white pages, private and government databases and records, national records archives and other info links to suit your investigative needs. However, this does not guarantee that you will find the exact information that you are looking for, as we do not control the information that is available in any way. The preliminary search finds and shows information under the last name that you provided in your area, but this does not guarantee that the info found is connected to you. This is all clearly stated on our disclaimer page.

By using this site, you certify that you will use any information obtained for lawfully acceptable purposes. Please be advised that it is against the law to use the information obtained from this site to stalk or harass others. Search requests on public officials, juveniles, and/or celebrities are strictly prohibited. Users who request information under false pretenses or use data obtained from this site in contravention of the law may be subject to civil & criminal penalties. All searches are subject to terms of use and applicable law. Information contained herein is derived from records that may have errors and/or not always be accurate or complete. You can easily access the full disclaimer page by clicking HERE.